Filber Privacy Policy — How We Keep Your Data Safe

1. Introduction

Filber (filber.ws) is a trusted online betting platform committed to providing a safe and enjoyable experience for users in Bangladesh. This privacy policy explains how Filber collects, stores, and uses your personal information.

We believe your privacy is a fundamental right. By creating an account on Filber, you agree to this privacy policy. If you have any questions or concerns, you can reach our support team at any time.

This Privacy Policy applies to the Filber website, mobile app, and all associated services. Filber is not responsible for third-party websites or services — those are governed by their own privacy policies.

2. What Data We Collect

Filber collects certain information to provide its services and manage your account. Below is a detailed breakdown of the data we collect:

Filber does not collect any information beyond what is listed above. We never collect sensitive data such as religious beliefs, political opinions, or medical information.

3. How We Collect Data

Filber collects your information in several ways. Each method is described in detail below:

• Registration Form: When creating an account, you directly provide your name, mobile number, email address, and date of birth.
• KYC verification process: Information is collected from documents uploaded for identity verification.
• Transaction Processing: Payment-related information is automatically recorded during deposits and withdrawals.
• Cookies & Tracking: Technical information is collected via cookies while you use the website.
• Support Contact: Information shared during live chat, email, or phone support is stored on record.
• Third-Party Verification: In certain cases, identity verification may be carried out through trusted third parties to help prevent fraud.

4. Purpose of Data Use

Filber uses the data it collects solely for the specific purposes outlined below. Your data is never used beyond these purposes:

• Account creation and management: Basic information is required to properly manage your account.
• Identity verification and fraud prevention: KYC information is used to prevent illegal activities and money laundering.
• Payment Processing: Financial information is used to ensure secure deposits and withdrawals.
• Customer Support: Our support team may access relevant information to resolve your issue quickly.
• Responsible Betting: Detecting unusual betting patterns and taking action to protect members.
• Legal obligations: Providing required information upon direction from government or regulatory authorities.
• Service Improvement: To analyze usage patterns and improve Filber's services.
• Promotional communications: Sending you messages about bonuses and offers, with your consent.

If you no longer wish to receive promotional messages, you can unsubscribe at any time via your account settings or by contacting support.

5. Data Sharing Policy

Filber never sells or transfers your personal information to advertisers. However, specific data may be shared in the following limited circumstances:

• Payment Processor: Necessary information is shared with payment gateways such as bKash, Nagad, or Rocket to process transactions.
• Identity verification services: During the KYC process, only verification-related data is shared with trusted third parties.
• Law enforcement agencies: Information is disclosed when required by court order or government directive.
• Fraud Prevention Agencies: Limited data may be shared with industry-standard organizations to detect and prevent fraudulent activity.

6. Cookies Policy

The Filber website uses cookies to enhance your browsing experience and ensure the site functions properly. Cookies are small text files stored on your device.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to not work properly.

7. Your Rights

As a Filber member, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:

• Right to access your data: You can request to see what information Filber holds about you. This is typically provided within 7 business days.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your personal data after your account is closed. However, certain data may need to be retained for a specified period due to legal obligations.
• Right to Opt Out of Promotional Communications: You can opt out of marketing messages at any time.
• Right to Data Portability: You may request a copy of your data in a portable format.
• Right to object to processing: You may object to your data being used for specific purposes.

8. Data Security Measures

Filber uses industry-standard technologies and practices to protect your data. Our security framework is regularly updated and tested.

• 256-bit SSL encryption: All data transmissions are carried out through encrypted channels.
• Server Security: Data is stored in secure data centers with controlled physical and digital access.
• Access control: Only authorized personnel can access the data they need — not everyone has access to everything.
• Regular security audits: Regular penetration testing is conducted by external security experts.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Unusual Activity Detection: Our automated system detects suspicious logins or transactions and sends alerts immediately.

That said, no one can guarantee 100% security on the internet. We encourage you to use a strong password and avoid logging in from unfamiliar devices.

9. Data Retention Period

Filber does not retain your data longer than necessary. Retention periods vary by data type and are outlined below:

• Active Account Information: Retained for the duration of the active account.
• Transaction Details: Up to 5 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 3 years after account closure.
• Support Contact: Up to 2 years after the issue is resolved.
• Log Files: Up to 90 days for security purposes.
• Data from closed accounts: Deleted within 30 days unless required by law.

Once the designated retention period expires, data is permanently and securely deleted to ensure it cannot be recovered.

10. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. We typically respond within 24–48 hours:

For complaints related to this Privacy Policy, please include in the email subject line "Privacy Complaint" Write to us. Our dedicated team will give your matter their full attention.